Privacy Policy for Delivery Bookings
How We Protect Your Information
Delivery Privacy Policy
Effective Date: [27 Feb 2026]
Eco Van Move respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we store it, and how we protect it when you visit our website, request a quote, book a service, or communicate with us.
1. Information We Collect
We may collect information you provide directly, including:
- your name.
- phone number.
- email address.
- pickup and drop-off addresses.
- delivery details and item descriptions.
- photos, notes, or instructions you send us.
- preferred contact method, such as phone, text, email, or WhatsApp.
We may also collect limited technical information automatically when you use our website, such as device type, browser type, general location data, pages visited, and website usage information.
2. How We Use Your Information
We use your information to:
- respond to quote requests and booking inquiries.
- schedule and manage delivery services.
- send booking confirmations, updates, reminders, and verification codes.
- communicate with you using your preferred method, including phone, text message, email, or WhatsApp.
- improve our services and website experience.
- maintain internal records and customer support history.
- prevent fraud, abuse, or misuse of our forms and booking system.
- comply with legal, tax, or operational obligations.
3. Booking Verification and Communication
When you request or confirm a booking, Eco Van Move may send you a booking verification code or other service-related communication. These messages may be sent by phone, text message, email, WhatsApp, or another communication method based on your preferences and the contact details you provide.
These communications are considered part of the booking and customer service process, not unsolicited marketing.
4. Payment Information
At this time, Eco Van Move may not require full payment during every online booking. In the future, certain bookings may require payment at the time of booking through a secure third-party payment provider.
If online payment is introduced, payment information will be handled through the applicable payment platform and not stored directly on our website unless clearly stated otherwise.
5. How We Share Information
We do not sell your personal information. We may share your information only when reasonably necessary to operate our business and provide our services, including with:
- team members, drivers, or contractors involved in your service.
- website, hosting, CRM, scheduling, and communication service providers.
- payment processors, if payment is handled online.
- legal or regulatory authorities where required by law.
We only share the information that is reasonably necessary for those purposes.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve site performance, understand website traffic, and improve user experience. These tools may collect general browsing information but are not intended to collect sensitive personal data without your input.
You can manage cookie settings through your browser if you prefer.
7. Data Storage and Security
We take reasonable administrative and technical steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no website, online platform, or electronic communication method can be guaranteed to be completely secure.
We keep your information only for as long as reasonably necessary for service, support, record-keeping, legal, tax, dispute resolution, or operational purposes.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party tools for analytics, forms, communication, maps, payments, or other website functions. We are not responsible for the privacy practices of those third-party services.
9. Your Privacy Choices
If you would like to update, correct, or request removal of personal information you have submitted to us, please contact us. We will review your request and respond as appropriate, subject to legal, tax, operational, and record-keeping requirements.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.
12. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact Eco Van Move through our website at ecovanmove.com.
Phone: 778-300-1818
Alternate Phone: 778-875-3330
Email: [email protected]